We expect to have covered the cost of the new system by the first anniversary of the roll out!
We recently contacted three new EPRTouch clients to ask about the effect of installing Eproductive’s EPRTouch EPOS system on their revenue.
Florence Nightingale Hospice joined Eproductive only six months ago. The EPRTouch installation was quick and efficient. In December 2024 Lily Caswell, Head of Retail & Volunteering said:
“It was a big decision for us to install a new till and Gift Aid system at the busiest time of year, and the team at Eproductive pulled out all of the stops to make it happen. Eproductive are great to work with – hugely supportive, totally approachable, and lovely people. It seems to me that they put charity shop teams at the very heart of what they do”.
Six months later their Gift Aid Sales Conversion has increased by more than a third and Lily expects payback on their investment will be well ahead of schedule:
“We definitely made the right decision investing in EPRTouch. It’s only six months since installation but we expect the additional Gift Aid revenue to have covered the cost of the new system by the first anniversary of the roll out! Our shop teams love the new system, and our Board are very pleased with the results.”
Nottinghamshire Hospice installed the EPRTouch over a year ago. In early 2024 Paula Watkins, Retail Operations Manager, gave this initial feedback:
“The overwhelming feedback is that shop and volunteers love the new system. We have volunteers who have never wanted to go on the till before wanting to learn which is a huge win. We have thoroughly enjoyed working on this project with the whole team and look forward to a long partnership.”
A year and a half on, Director of Income Generation, Ross Henderson had this to say:
“Our target was to cover the cost of our investment within two years. In fact our new EPOS system will pay for itself in 18 months! Because Eproductive’s EPRTouch system is custom built for charity retail, the efficiencies it introduced have translated directly into increased Gift Aid & sales revenue.”
Children’s Hospice South West switched to EPRTouch in 2023. Less than two years later their Gift Aid Sales Conversion has increased by over 40% and is now considerably higher than the sector average. Shop sales of lottery tickets have also seen a significant boost.
Chris Judd, Head of Retail at CHSW said:
"We're now nearly two years on from installing a new EPOS System and I'm happy to say the payback in terms of Gift Aid, Lottery and Sales Revenue has more than covered our investment. It's a system custom built for charity retail and was definitely the right choice for Children's Hospice South West"
