We asked our charity clients what they thought of us.
They had so much to say we made three videos!
We provide Gift Aid systems for around 2,000 UK charity shops, with roughly 1,300 shops and 40 different charities using our EPRTouch tills and digital Gift Aid systems.
We have more experience of training shop managers and volunteers than any other EPOS provider, and are the original pioneers of retail Gift Aid which all started back in 2006.
We have invested over two million pounds in the last four years alone in new product development. Our stock processing Hub and My Charity Shop app are market leading products for charity retail.
We were Supplier of the Year at the first Charity Retail Awards back in 2008 and again in 2019, 2023, 2024 & 2025
“They have integrity and they’re just nice people to deal with”
Susan Kerber, St Margaret’s Hospice Somerset, 2021
“Upgrading to EPR Touch has been an amazing journey for us, not only have our figures have sky rocketed, but our staff love the full system. At first there was the fear of the computer by some volunteers, but once they saw it in motion they all love it. It has improved our Sales, Gift Aid, Productivity & our staff morale, a win–win-win!”
Sally Eagles, Retail Manager, Claire House Children’s Hospice, 2024
“Just wanted to drop a quick note to say thank you for your support in making our new shop launch so seamless! Thanks for doing what you do, it’s a pleasure working with you all.”
Asher Deakin, Head of Retail, Age UK Coventry & Warwickshire, 2024
“The overwhelming feedback is that shop staff and volunteers love the new system. We have volunteers who have never wanted to go on the till before wanting to learn which is a huge win. We have thoroughly enjoyed working on this project with the whole team and look forward to a long partnership.”
Paula Watkins, Retail Operations Manager, Nottinghamshire Hospice, 2024
“Even though we were already performing way above the national average Gift Aid Sales Conversion % before installing EPR Touch, we have still seen a significant increase of more than 15%! The whole Gift Aid process has been made as simple as possible, from digital sign-up to claim. Eproductive's tagline ‘It pays to make Gift Aid simple’ certainly rings true for us!”
Laura Owen, Head of Retail, Longfield Hospice, 2024
“Their helpdesk is fantastic - nothing is too much trouble”
Jordan Codling, Head of Retail, Priscilla Bacon Hospice, 2021
“The after sales support from Eproductive is fantastic. Really friendly and helpful, I cannot fault them”
Amy Anderson, Retail Office Manager, The Trussell Trust, 2021
“The support we get from Eproductive is out of this world. We couldn't ask for anything more. And if we do ask for anything more, they deliver”
Donna Lee, Head of Retail, Essex & Herts Air Ambulance Trust, 2021
“EPR Touch is a great product - fit for purpose, and Eproductive’s service is second to none”
Glen Hall, Head of Retail & Trading, Mencap, 2019
“What a fantastic team Eproductive are. I am absolutely delighted and would highly recommend EPR Touch to anyone as the market leader. Great equipment and outstanding after sales support which you don't often get. 10/10 from me”
Iain Miller, General Retail Manager, Katharine House Hospice, 2018
“It was incredibly simple to move to Eproductive. Their client support has been amazing and the shop teams are delighted with how easy to use EPR Touch is”
Marie Egerton, Head of Retail, St Luke’s Hospice Sheffield, 2018
“Their support has been outstanding, with continuous innovation, great service from the whole team and robust systems that don’t let us down”
Steve Wooldridge, Head of Retail Operations, Age UK, 2018
“It’s been a real pleasure to have worked closely with Eproductive. The training, consultancy and support that they have given us has made a huge difference – they really know their stuff!”
Lesley Leigh, Retail Business Manager, Break, 2019
“We looked at all of the providers in the sector and had quite a rigorous selection process. We were delighted that EPR Touch was the best choice for us”
Duncan Lebbell, Head of Retail, St Raphael’s Hospice, 2019
“After a rigorous tender process we selected EPR Touch as our EPOS solution. With digital sign up, a simplified in store process and improved donor engagement our conversion has steadily improved and we are consistently achieving conversion levels in excess of 45%”
Carla Siswick, Head of Retail, Severn Hospice, 2023
