With Chris Cowls’ background in hospitality, (he’s currently Chair of the Hospitality Professionals Association), Eproductive started as a scheduling system for hotels working from an office on Platform 1 of Dorking station. When brother Nick, who’d worked for Cancer Research, had the idea of Gift Aiding shop donations the company quickly expanded into charity retail.

Today Eproductive has a head office in Camden but its helpdesk is still based at Dorking station. We offer the most sophisticated cloud-based charity retail system in the UK, and work for over 100 charities with around 3000 shops.

Eproductive were the Charity Retail Association’s very first Supplier of the Year in 2009 and have won this award a total of five times, including the last three years in a row.

Terry Mutton, Retail Operations Manager at Age UK said:

Age UK are one of Eproductive's oldest clients with a relationship dating back to 2008 and the early days of Gift Aid. From the EPR Hub to the My Charity Shop app, their investment in new ideas has massively improved our retail operation. Eproductive's innovation, account management and award-winning helpdesk have stood the test of time, and I wouldn't be surprised if Age UK are still a client in another 25 years!

Florence Nightingale Hospice are one of Eproductive’s newest clients and installed the EPRTouch EPOS system at the end of 2024. Their Head of Retail & Volunteering, Lily Caswell, had this to say:

“We definitely made the right decision investing in EPRTouch. It’s only six months since installation but we expect the additional Gift Aid revenue to have covered the cost of the new system by the first anniversary of the roll out! Eproductive are great to work with – hugely supportive, totally approachable, and lovely people. It seems to me that they put charity shop teams at the very heart of what they do, so we might still be their client in 2050!”